Pearson Multimedia Production Analyst (Digital Studio Producer) in Hoboken, New Jersey
Multimedia Production Analyst (Digital Studio Producer)
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Digital Producer will manage the successful development and delivery of Business Publishing MyLab online courses as Pearson transitions from a publishing organization to a digital courseware solutions provider. This position is responsible for managing the entire product development process for Digital Studio from end-to-end, including:
defining scope and requirements;
working with vendors and/or subject matter experts to create content according to content plans
reviewing technical issues and providing technical support as they are escalated, crafting responses, and tracking issues to be resolved in the product;
setting and managing customer expectations; and
ensuring that the product meets stakeholder needs.
The Digital Producer is responsible for completing projects according to defined guidelines, budgets, schedules, and quality standards.The Producer is expected to make recommendation and suggest improvements to process in each of these areas. The Producer is accountable for final integration quality assurance and works closely with Courseware Quality Assurance to track, resolve, and escalate issues.
The Producer takes a lead in communicating the end-to-end workflow related to courseware production across cross-functional teams. In this role, the Digital Producer will have the opportunity to facilitate and direct activities to deliver projects according to established financial, schedule, and quality objectives while establishing and maintaining best practices and ensuring quality in the whole process.
The successful candidate will possess a solid project management skills and an understanding of course production, development and site architecture. He/she will be responsible for establishing/implementing processes to organize and coordinate the efficient completion of projects and tasks.
Planning:Collaborates with program team with particular attention to product delivery, strategy, resource, budget, and schedule needs. Works with team to ensure established use of project management tools such as Smartsheets, RACIs, and workflows, maintaining best practicesand ensuring that specifications meet discipline-wide standards.
Content Planning:Communicates requirements for each program component to cross-functional team and ensures final content achieves approved content plan.
Schedule:Establishes detailed schedules for MyLab components; monitors and controls schedule dependencies for applicable components. Manages overall product schedule (content, course, and software). Works with the product team to determine a timeline for release of MyLab courses.
Resources:Identifies, contracts, and manages external resourcesfor quality compliance, schedule, and budget. Provides feedback on performance.
Budget:Communicates budget requirements to all parties, maintains overview of budget as products progress through production.
Integration:Ensures successful integration of content into Pearson platforms. Works closely with Learning Tools product managers to enrich courses.
Risk Identification and Mitigation:Identifies risks to course production and escalates so proper mitigation can happen in a timely manner.
Problem solving:Collaborates with decision makers and stakeholders to actively resolve conflicts between plan and execution of various aspects of program plan. Establishes standards and procedures for project reporting and documentation; issues status reports as needed; alerts stakeholders to potential issues on schedule, quality, budget, etc. Serves as a technical support resource, reviewing issues as they are escalated, crafting responses, and tracking issues to be resolved in the product. Communicates, investigates, and resolves reported content issues.
Quality:Communicates quality control plan to program team and monitors implementation of plan. Drafts use cases and test plans for QA testing.Directs issue resolution through JIRA as appropriate. Serves as one of several escalation points for customer service and tech support issues related to courseware builds and relevant content.Manages change requests as needed.
Communication:Plans, organizes, participates, and leads periodic meetings to evaluate status, pro-actively problem-solve, and proactively mitigate risks. Educates product team on new lab functionality, alternate approaches, and improvements.
Functions as a primary stakeholder for assigned projects within Pearson and external to the organization (vendors and customers)
Assignments medium to high complexity in nature
Minimal direct supervision of day-to-day work
Reports to Managing Producer
Takes initiative, gathers information, builds consensus, and solves problems
Strong decision making and problem solving skills based on collecting and analyzing available, relevant, and reliable information, learning who to ask for opinions and input, and acting upon the analysis in a timely and effective manner
Strong organizational skills with the ability to manage multiple projects at the same time
Strong leadership skills, including developing and maintaining constructive and cooperative working relationships with others
Engages and communicates collaboratively to ensure successful outcomes
Ability to collaborate with and provide strong, timely, and appropriate written and verbal communication to internal and external stakeholders
Attention to detail, with an ability to prioritize among a variety of needs/tasks while being able to do thorough, accurate, and meticulous work
Proven success in project management
Flexible and adaptable in navigating roadblocks and creating innovative solutions
Exhibits curiosity and learning agility to understand market and customer requirements
Behaves ethically and with integrity
20% - Plan, scheduling and status monitoring
20% - Issue Resolution
20% - Integration quality assurance
20% - Production tasks
15% - Vendor management
5% - Best Practice Implementation and dependency relationship management
Bachelor's degree or equivalent experience
Minimum 4-6 years job experience, preferably in higher education academic publishing project management role.
Proven track record of communicating and influencing management and stakeholders
Experience managing content and content workflows within technical environments - planning and delivering technical products and experience
Strong project management skills; able to identify issues early enough to mitigate a successful solution.
Proficiency with PC & Mac, including Microsoft Office (Word, Excel, PPT), Google Docs, Smartsheet, or other project management tools as well as ability to master new software quickly
Basic HTML coding skills required
Working knowledge of proprietary Pearson systems and supported systems preferred
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-NJ-Hoboken
Other Locations US-MA-Boston
Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030
Job: Professional Development
Organization: Global Product
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jun 29, 2017
Req ID: 1711233